Frequently Asked Questions?​

One Stop Hotel Supply

Welcome to our FAQ page, where we address the most common questions about our hotel supply products and services. Whether you’re curious about customization options, delivery timelines, or our quality standards, you’ll find detailed answers here to help you make informed decisions. If you have additional questions, feel free to reach out to our team—we’re always here to assist!

What type of business does DERBAL operate?

DERBAL is a China-based supplier specializing in providing one-stop hotel product solutions. We offer a wide range of products including guest room disposable items, guest room electronics, bathroom products, furniture, outdoor furniture, and hotel engineering building materials. We are committed to providing high-quality solutions and services to the global hospitality industry, supporting OEM/ODM customization, as well as offering warehousing, logistics, and quality inspection services.

What product categories does DERBAL offer?

Our products cover the following categories:

  • Guest Room Disposable Items: Towels, bath towels, toiletry kits, bed linens, etc.
  • Guest Room Electronics: TVs, air conditioners, water heaters, hairdryers, etc.
  • Bathroom Products: Bathtubs, shower equipment, bathroom mirrors, etc.
  • Guest Room Furniture: Beds, sofas, tables, chairs, etc.
  • Outdoor Furniture: Balcony tables, chairs, lounge sofas, etc.
  • Hotel Engineering Building Materials: Flooring, wall coverings, lighting fixtures, etc.
    We also offer customized solutions based on client needs.
What payment methods does DERBAL accept?

We offer multiple payment options to facilitate a smooth transaction process for our clients. Common payment methods include:

  • Bank Transfer(T/T)
  • Letter of Credit(L/C)
  • Alipay
  • PayPal
  • Western Union
    Please confirm the most suitable payment method with our sales team when placing your order.
What is DERBAL's typical lead time?

Our standard lead time is 30-45 days, depending on the type, quantity, and customization requirements of the products ordered. For large or custom orders, we recommend contacting us in advance to get a more accurate lead time based on your specific needs.

Does DERBAL offer product warranties?

Yes, all DERBAL products come with warranty coverage. Typically, our warranty period ranges from 1-3 years, depending on the product category. If any issues arise during the warranty period, we will offer free repair or replacement services. We are committed to delivering high-quality products and ensuring a satisfactory after-sales experience for every customer.

Does DERBAL offer customized products?

Yes, we offer OEM/ODM services. Based on client requirements, we can design, manufacture, and provide exclusive products tailored to your brand. Whether it’s product appearance, functionality, or packaging customization, we provide professional solutions to ensure your needs are fully met.

How does DERBAL ensure the quality of its products?

All DERBAL products undergo rigorous quality control to meet international standards. We have a dedicated quality inspection team that checks each batch of products, ensuring both appearance and functionality meet our high-quality standards. Additionally, we support client inspections during production to ensure that the products meet your expectations.

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